At Hank Active, we are committed to ensuring that your shopping experience is smooth and efficient, especially when it comes to delivering your products. Below are the details of our shipping policy:

1. Shipping Locations

We currently ship to all countries. Please note that shipping rates and delivery times may vary based on your location.

2. Processing Time

All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will notify you via email.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (Domestic): 3-7 business days
• Expedited Shipping (Domestic): 2-3 business days
• International Shipping: 7-21 business days depending on the destination

Please note that delivery delays can occasionally occur due to weather conditions, customs, or other unforeseen circumstances.
We only offer cash on delivery.

4. Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, which will include your tracking number. The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

HankActive is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

HankActive is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided is correct. HankActive is not responsible for any orders delivered to incorrect or outdated addresses.

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